Here are our estimated delivery times: 

• Handling time: 1-2 business days
• Transit time: 6-8 business days 
• Estimated delivery time: 7-10 business days

For more details, please refer to our Shipping Policy.

Yes, we offer free shipping on all orders within the United Kingdom, the United States and Australia. For more information, please check our Shipping Policy.

Ona Shape is a United Kindom-based business offering a curated selection of high-quality products with shipping available within the United Kingdom, the United States and Australia.

If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.

We have a simple and hassle-free return process. For complete details, please visit our Return Policy.

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Refund Policy for details.

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

You can reach our customer support team through the Contact Us Page or by emailing us at support@onashape.com.

No, we currently ship exclusively within the United Kingdom, the United States and Australia.

We are an online-only store, allowing us to offer the best prices and widest product selection

Yes, we accept bulk orders. Please contact our customer support team for details.

For detailed information about product exchanges, please refer to our Return Policy.

You can track your order through the Track Order Page on our website.