Payment Policy

This Billing Terms and Conditions document outlines the payment and billing practices for Ona Shape.

1. Accepted Payment Methods

At Ona Shape, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

Credit & Debit Cards: [e.g., Visa, MasterCard, American Express]
PayPal
Apple Pay & Google Pay
Bank Transfers (for bulk orders - contact us for details)

All payments are processed in Great British Pounds (GBP), United States Dollars (USD) or Australian Dollar (AUD).

2. Payment Processing

Payments must be completed at the time of purchase.
Orders will not be processed or shipped until full payment has been received.
If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

All prices listed on Ona Shape are in Great British Pounds (GBP), United States Dollars (USD) or Australian Dollar (AUD).
Prices are subject to change without notice.
Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

Ona Shape uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
We do not store your credit card or payment details.

5. Refunds & Chargebacks

Refunds are processed according to our Refund & Return Policy.
Unauthorized chargebacks will be disputed.
If you experience any issues, please contact us first at support@onashape.com.

6. Fraud Prevention

Ona Shape reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
Additional identity verification may be requested for high-value transactions.

7. Contact Information

Website Name: Ona Shape
Company Name: Astra Ecom LTD
Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Company Registration Number: 16736976
Email: support@onashape.com
Phone Number: +4402039055519
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT)
Response Time: We AIm to reply within 1-2 business days